Question 1

Do you offer a money-back guarantee?

Accepted Answer

Yes, on clear terms. If you have paid but not yet created an event: full refund within 14 days. If you created the event but no guest has uploaded anything yet: full refund within 7 days. Once the first photo, voice note or message is uploaded the service has been used, and no refund is issued.

Question 2

How long are photos stored?

Accepted Answer

365 days on every plan. You can bulk-download everything at any point during that year.

Question 3

Do my guests need to install an app?

Accepted Answer

No. Anyone who scans the QR code can upload from their browser in seconds.

Question 4

How do I request a refund?

Accepted Answer

Email info@weddingmemento.com with the subject "Refund request — [event name]". We reply within one business day and, where the terms apply, start the refund through Paddle. The full terms are on the Refund Policy page.

Question 5

Is my data safe?

Accepted Answer

Everything is stored encrypted on Cloudflare R2. We are GDPR/KVKK compliant, and your photos are reachable only through the access you grant.

Question 6

Can I use one account for several events?

Accepted Answer

Yes. Pricing is per event: each purchase adds one event to your account. Buy as many as you need and run them all from the same login.

Question 7

How do I download the photos after the wedding?

Accepted Answer

One click in the event dashboard downloads everything as a ZIP.

Question 8

How many photos can be uploaded?

Accepted Answer

250 files per event on Başlangıç and 500 on Premium; Pro is unlimited. Voice notes (Premium and Pro) and videos (Pro only) count towards the same total.

Transparent Pricing

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